Refund Policy & Return Conditions

In accordance with European and French consumer legislation (Article L. 221-18 et seq. of the Consumer Code), this refund policy outlines the conditions for returning products and obtaining a refund.

Article 1: Right of Withdrawal & Return Period
As a professional or retail customer, you have a period of 14 calendar days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties. For B2B transactions or specialized robotics equipment, specific return conditions may apply as outlined in our sales agreement.

Article 2: Conditions for Returned Items
To be eligible for a return, items must be:
• In their original, unopened, and undamaged packaging.
• Accompanied by all accessories, manuals, and documentation.
• In a condition suitable for resale.
Customized products, opened software, or specific high-tech robotics hardware configured to order may be excluded from the standard return policy unless defective upon delivery.

Article 3: Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product delivered is non-compliant, damaged, or defective upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Article 4: Refund Process
Once your returned item is received and inspected, we will send you an email notification confirming receipt. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Article 5: Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our support team at contact@ramehrobotics.com or via our website contact form.